Privacy policy

What information do we collect?

We collect the personal and health information needed to provide eye care: your name, contact details, date of birth, Medicare and health fund details, medical and eye history, prescriptions, test results, retinal images and clinical notes.

When you use this website we collect the details you enter in a form, and basic analytics such as the page you came from and advertising click identifiers.

How do we use it?

To provide and plan your eye care, process Medicare and health fund claims, send appointment and recall reminders, and respond to enquiries. We do not sell your information.

Who do we share it with?

Only with people involved in your care or payment, such as an ophthalmologist or GP, an optical laboratory making your lenses, Medicare, your health fund, or where the law requires it. Our software providers store data under contract and in line with the Australian Privacy Principles.

How is it stored?

Clinical records and images are kept in secure practice software with restricted access, and held for the periods required by Victorian health records law.

Can I see or correct my records?

Yes. Ask the practice manager in writing and we will respond within 30 days. If you have a privacy concern, contact us first; you may also contact the Office of the Australian Information Commissioner.